With ArrivalAid, we accompany refugees throughout their asylum procedure. Our trained volunteers provide assistance to refugees all through their official hearing at the Federal Office for Migration and Refugees (Bundesamt für Migration und Flüchtlinge). If necessary, a translator will be called in. All services of ArrivalAid are free of charge.

Please note, that we cannot provide legal advice, as our focus lies on hearing assistance during the asylum procedure. When required, we can arrange legal counselling with the Refugee Law Clinic Munich e.V. and experienced lawyers.

Is an interpreter for the preparatory discussions needed? If so, in exceptional cases we can try to provide an interpreter. We kindly ask you to organize a suitable person by yourself.
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Please note that a companionship can only be made to an official hearing. A companionship for an application of asylum, file opening or a Dublin Interview is only possible in exceptional cases.
When will you have your appointment at the Federal Office for Migration and Refugees (Bundesamt für Migration und Flüchtlinge)?
Is a preparation for the hearing in Munich possible?
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Our website can generally be used without indicating your personal data. If personal data (e.g. name, address, or mailing address) is required, you are free to answer them or not. If you have provided us with personal data, we will use them only to answer your questions or to provide hearing assistance. Your personal data remain with Arrival Aid. They will be given to other persons only, if this should be necessary for the hearing assistance or if you have agreed in advance. No public authorities will be provided with your data. You have the right to withdraw your permission at any time. Personal data will be extinguished as soon as you withdraw your permission to store them, as soon as the storage is not necessary any more to fulfil their purpose, or if, for other reasons, it is illegal to store the data. We emphasise that the transmission of data in the net (e.g. communication via mail) may not be safe. It is not possible to protect your data completely from being used by non-authorized persons.